can't connect after purchase

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gregbluetail

Posts: 1
Joined: Sat Apr 27, 2024 10:08 am

Post by gregbluetail » Sat Apr 27, 2024 10:10 am
I've been using the trial version for a while, then after purchasing I'm not able to connect to our remote server. It's a timeout error. the VPN connects fine, but trying to sudo or filezilla time out.

is there an error log or anything I can see?

James

User avatar
Posts: 2371
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Thu May 02, 2024 2:52 am
Hi gregbluetail,

If you're still encountering connection difficulties, please send us a copy of the details listed in the following article and we can take a closer look for you. Purchasing a standard license won't affect the behaviour of your VPN connection (Viscosity's trial period is fully functional), however if something else is amiss it should hopefully be listed in the connection log.
https://www.sparklabs.com/support/kb/ar ... ort-staff/

You may prefer to email these details to us, rather than posting them publicly on the forum. If so, you can find our support email address at the bottom of the Support page: https://www.sparklabs.com/support/

Cheers,
James
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