when Viscosity is off, there is no conection

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afshany

Posts: 3
Joined: Sat Aug 28, 2021 9:26 pm

Post by afshany » Tue Nov 09, 2021 1:22 am
hi there

i am experiencing a strange problem here.

when Viscosity is off, there is no connection but as soon as connecting to Viscosity my entire connection works fine.

i recorded a clip of that please see the link https://drive.google.com/file/d/176BrU6 ... sp=sharing
i am on the latest version of mac os 12.0.1 and 1.10 of Viscosity

there is no way i can clean install my mac so please find a solution.


best

James

User avatar
Posts: 2313
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Tue Nov 09, 2021 1:18 pm
Hi afshany,

Viscosity is likely allowing your internet to work again as while connected to your VPN connection you're using different DNS servers and your network traffic will be routed differently.

However I'm afraid the underlying problem with your normal network connection will be unrelated to Viscosity. I recommend checking your DNS and IP assignment settings, checking any firewall software installed, as well as restarting your computer. If you're still stuck please get in touch with your ISP.

Cheers,
James
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