Viscosity Helper Connection Failed

Got a problem with Viscosity or need help? Ask here!

cNone

Posts: 5
Joined: Thu Aug 26, 2021 4:00 pm

Post by cNone » Thu Aug 26, 2021 4:21 pm
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

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After updating to latest version Viscosity giving me this error:

Viscosity Helper Connection Failed

Viscosity was unable to connect to its helper tool and must now quit. Please ensure that Viscosity has been correctly installed and isn't being blocked by any network security software, and then reopen Viscosity to try again.

Reopening it tries to install helper tool again and again.

How can i deal with it? Thank you.

bferrell58

Posts: 3
Joined: Thu Jun 11, 2015 2:42 am

Post by bferrell58 » Thu Aug 26, 2021 4:32 pm
The following messages is seen:

Viscosity Helper Connection Failed

Viscosity was unable to connect to its helper tool and must now quit. Please ensure that Viscosity has been correctly installed and isn't being blocked by any network security software, and then reopen Viscosity to try again.

Uninstall steps from:

https://www.sparklabs.com/support/kb/ar ... osity-mac/

followed

Helper "installs" after removal. Viscosity fails to start.

andy_p

Posts: 5
Joined: Thu Sep 06, 2012 7:25 pm

Post by andy_p » Thu Aug 26, 2021 4:56 pm
After automatic upgrading, I get the message "Viscosity Helper Connection Failed".
I closed Viscosity, and removed the helper:
sudo launchctl unload "/Library/LaunchDaemons/com.sparklabs.ViscosityHelper.plist"
sudo rm "/Library/PrivilegedHelperTools/com.sparklabs.ViscosityHelper"
sudo rm "/Library/LaunchDaemons/com.sparklabs.ViscosityHelper.plist"
sudo rm -R "/Library/Application Support/Viscosity"

Downloaded 1.9.4 and installed, problem persists.
Removin ViscosityHelper and installing 1.9.3 restored connectivity, so apparently the 1.9.4 helper is broken on my 10.14.6 system.

cNone

Posts: 5
Joined: Thu Aug 26, 2021 4:00 pm

Post by cNone » Thu Aug 26, 2021 4:57 pm
I have solved the issue with manually copying the helper from app to PrivilegedLaunchServices. Thank you for this great tool :)

kvadrocopter

Posts: 2
Joined: Thu Aug 26, 2021 5:18 pm

Post by kvadrocopter » Thu Aug 26, 2021 5:22 pm
Hi. I have some problem.
MacOS 10.14.6
After upgrade from 1.9.3 to 1.9.4 broken Viscosity. And rollback to 1.9.3 not worked to.

Eric

User avatar
Posts: 1127
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Aug 26, 2021 6:09 pm
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi cNone,

Thanks for the feedback, we're investigating at the moment.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

Eric

User avatar
Posts: 1127
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Aug 26, 2021 6:10 pm
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi bferrell58,

Thanks for the report, we're looking into this.

If you could please check the Console Log for any information and post it here, that would be appreciated - https://sparklabs.com/support/kb/articl ... nsole-log/

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

Eric

User avatar
Posts: 1127
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Aug 26, 2021 6:11 pm
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi kvadrocopter and andy,

Thanks for the reports, we're looking into this.

If you could please check the Console Log for any information and post it here, that would be appreciated - https://sparklabs.com/support/kb/articl ... nsole-log/

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

chewborg

Posts: 1
Joined: Thu Aug 26, 2021 6:18 pm

Post by chewborg » Thu Aug 26, 2021 6:22 pm
Might be a good idea to put a hold on pushing out this update for Mac users
Exact same problem and broken VPN client on MacOS Catalina 10.15.7

dwarfc

Posts: 2
Joined: Thu Aug 26, 2021 6:18 pm

Post by dwarfc » Thu Aug 26, 2021 6:24 pm
Same problem here. No connection to any of our production systems because of this...

Tried to follow the "Console Log" guide but searching for Viscosity gave no results.
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