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Cannot load certificate

Posted: Sun Aug 19, 2012 11:42 pm
by remoter
Hello, I need assistance with running Viscosity. I am not a tech person so I am unsure how to fix this problem. Each time I try to log on, I get the following log details:

Aug 19 09:33:51: Cannot load certificate file cert.crt:
error:0906D06C:PEM routines:PEM_read_bio:no start line:
error:140AD009:SSL routines:SSL_CTX_use_certificate_file:PEM lib
Aug 19 09:33:51: Exiting
Aug 19 09:33:53: State changed to Disconnected

I believe I have to select the appropriate files for the SSL/TLS root certificate (ca), certificate (cert), and private key (key), however I don't know where/what those files are. Any advice for me? My network admin is unavailable to help me this week....

Re: Cannot load certificate

Posted: Sun Aug 19, 2012 11:57 pm
by Eric
Hi remoter,

I'm afraid your network administrator is the person who needs to provide these to you. If you were given a connection to import, make sure the option "Keep original certificate/key names on import" is unticked in Advanced Options and try to import your connection again.