Viscosity won't connect

Got a problem with Viscosity or need help? Ask here!

guss77

Posts: 1
Joined: Wed Jun 22, 2011 3:31 am

Post by guss77 » Wed Jun 22, 2011 3:37 am
I've installed Viscosity 1.3 for windows on Windows XP (SP3) and configured it to work with my OpenVPN server, using a CA certificate, client certificate and key. This set up works fine on Linux and using the OpenVPN GUI on windows, but when I try to get Viscosity to connect it keeps saying "connecting" for ever.

The log panel in the "details" window shows only this:

Checking reachability status of connection...
Connection is reachable. Starting connection attempt.
Tue Jun 21 20:23:44 2011 OpenVPN 2.1.4 Win32-MSVC++ [SSL] [LZO2] [PKCS11] built on Mar 2 2011

I've waited for a long time, but it does not continue. The KB troubleshooting article mentioned looking at the "console log" but had instructions only for Mac, which obviously is not applicable here.

I've looked in the OpenVPN server log, which normally starts logging information from the first UDP package that arrives, but there was nothing for the IP I was connecting from.

Something which or may not be related is that I got the same behavior using Viscosity for Mac (no Mac AIR with Leopard) - it says "connecting" forever while TunnelBlick works fine. I haven't checked the logs when that happened and I no longer have access to that device, so I can't provide any more information about this issue from the Mac side.

Eric

User avatar
Posts: 964
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Wed Jun 22, 2011 4:05 pm
Hi guss77,

Are you able to send us a copy of your configuration, both before and after you import it into Viscosity (Viscosity configurations are located at C:\Documents and Settings\<Your username>\Application Data\Viscosity\OpenVpn) to our support email ([email protected]). You're welcome to remove any sensitive information from the configuration like addresses.

We will also try to get a new build of the beta up tonight (located in the Goodies section of this forum) with some changes that might alleviate the problem.

Cheers,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

Eric

User avatar
Posts: 964
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Jun 23, 2011 12:54 am
Hi guss77,

We've just released the latest beta of Viscosity for Windows. We've made some changes which will hopefully solve this issue.

You can grab the beta right now from here

Cheers,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
3 posts Page 1 of 1