Connection is not reachable. Disconnecting.
Posted: Sat Jul 17, 2021 4:39 am
I'm suddenly getting an error when connecting to any of the 3 VPNs I regularly connect to for the last several years. This also recently happened to another employee of mine. I'm not sure what would have changed all of the sudden. The logs says:
Under Additional Troubleshooting, it says the log can provide more details. I assume that Not Reachable from the KB article corresponds to the message Connection is not reachable. Disconnecting. that I am seeing in the log. The KB article says that indicates there is no route to the server. My routing table looks fine, and I have verified that I have a route to the VPN server via Powershell:
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It seems that people have been pointed to this article in the past: https://www.sparklabs.com/support/kb/ar ... connected/Jul 16 11:29:55 AM: State changed to Connecting
Jul 16 11:29:55 AM: Viscosity Windows 1.9.3 (1723)
Jul 16 11:29:55 AM: Running on Windows 10 2009 (19043) 64 bit
Jul 16 11:29:55 AM: Running on .NET Framework Version 4.8.04084.528372
Jul 16 11:29:55 AM: Checking reachability status of connection...
Jul 16 11:29:55 AM: Connection is not reachable. Disconnecting.
Jul 16 11:29:55 AM: State changed to Disconnecting
Jul 16 11:29:55 AM: State changed to Disconnected
Jul 16 11:29:55 AM: State changed to Disconnected
Under Additional Troubleshooting, it says the log can provide more details. I assume that Not Reachable from the KB article corresponds to the message Connection is not reachable. Disconnecting. that I am seeing in the log. The KB article says that indicates there is no route to the server. My routing table looks fine, and I have verified that I have a route to the VPN server via Powershell:
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I've also tried resetting my entire network stack with netsh int ip reset, but that hasn't solved the issue. Any idea why this might be happening all of the sudden, to two different PCs in different locations?PS C:\Users\micah> nslookup clientvpn.cvpn-endpoint-023269c86d319e3b4.prod.clientvpn.us-east-1.amazonaws.com
Server: RT-AC88U-8D18
Address: 192.168.1.1
Non-authoritative answer:
Name: clientvpn.cvpn-endpoint-023269c86d319e3b4.prod.clientvpn.us-east-1.amazonaws.com
Addresses: 54.237.25.147
34.199.14.168
PS C:\Users\micah> Find-NetRoute -RemoteIPAddress "34.199.14.168" | Select-Object ifIndex,DestinationPrefix,NextHop,RouteMetric -Last 1
ifIndex DestinationPrefix NextHop RouteMetric
------- ----------------- ------- -----------
3 0.0.0.0/0 192.168.1.1 1
PS C:\Users\micah> Find-NetRoute -RemoteIPAddress "54.237.25.147" | Select-Object ifIndex,DestinationPrefix,NextHop,RouteMetric -Last 1
ifIndex DestinationPrefix NextHop RouteMetric
------- ----------------- ------- -----------
3 0.0.0.0/0 192.168.1.1 1