VISCOSITY CONNECTION ISSUE WIN10

Got a problem with Viscosity or need help? Ask here!

mc753

Posts: 1
Joined: Sat Mar 21, 2020 1:39 pm

Post by mc753 » Sat Mar 21, 2020 1:40 pm
I am having issues connecting attached a pic of log. Any help appreciated. Thanks.
Attachments
VISCOSITY ERROR LOG 2020-03-20 191540.jpg
VISCOSITY ERROR LOG 2020-03-20 191540.jpg (114.73 KiB) Viewed 3376 times

Eric

User avatar
Posts: 964
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Mon Mar 23, 2020 10:22 am
Hi mc753,

Is this a company provided laptop and if so, was it provided with Viscosity already installed? The error indicates that Viscosity Service is not running elevated. By default, Viscosity Service is installed as the SYSTEM user, however this has either not happened and the service is running as a different user that doesn't have permissions to perform elevated tasks, or the SYSTEM user has been altered on your computer somehow. If this is a company issues laptop, I recommend contacting your IT support for assistance with this, they may need to change the user the service is running as. If this is your own laptop, I recommend reinstalling Viscosity as a first step.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
2 posts Page 1 of 1