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Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Wed Mar 18, 2020 1:09 am
by MikeSK
Hello, after trying to connect to a VPN, I am disconnected after 1-2 seconds. My settings haven't been touched for a few months, that's why I am confused now.
Any idea about what would work? I am using Viscosity 1.8.5 on a W10 notebook.

Thanks.

Re: Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Wed Mar 18, 2020 5:46 am
by James
Hi MikeSK,

More information will be available in the OpenVPN log:
https://www.sparklabs.com/support/kb/ar ... envpn-log/

If you need help resolving the issue, please post a copy of your log and we'll take a look. Please feel free to remove any sensitive details before posting it.

Cheers,
James

Re: Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Thu Mar 26, 2020 9:19 pm
by MikeSK
The log file is attached. The connection worked perfectly until it suddenly stopped working recently. No change in settings was made.

Thanks a lot.
soft1 Log.txt
(1.25 KiB) Downloaded 175 times

Re: Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Thu Mar 26, 2020 9:41 pm
by Eric
Hi MikeSK,

Thanks for sending that. I think we've found the problem and implemented a fix. Could you please try updating to 1.8.5 Beta 8 and let us know if the problem is still present?

Regards,
Eric

Re: Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Thu Mar 26, 2020 10:37 pm
by MikeSK
Eric, thanks for your quick reply!

However, despite the update, I still cannot connect. What's different this time are new error messages. In fact, there is only one, repeating over and over.

Log file attached.

Mike

Re: Unable to connect to VPN, disconnected after 1-2 seconds

Posted: Thu Mar 26, 2020 11:09 pm
by Eric
Hi MikeSK,

Could you please open a Command Prompt and send us the output of the following two commands? Type each one in then press Enter:

ipconfig -all
route print

You may wish to email these to us instead as this is a public forum - https://www.sparklabs.com/support/#contact

Regards,
Eric