small issue with 1.4.6 (1212)

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18wway

Posts: 1
Joined: Mon Oct 21, 2013 7:26 pm

Post by 18wway » Mon Oct 21, 2013 7:42 pm
Hello,

I generally leave the pc on overnight with the vpn client active however i noticed a blue screen this morning (motherboard and memory are ok, windows 7 64) however the bluescreen is not the issue, when i start pc again the viscosity says licence expired i am like wth? luckily i have still the original email and re-entered the licence. just thought i'd let you know, it may have been an issue maybe with upgrading from old version and new version removed licence therefore trial? anyhow it is working again.

Also is there a compatability issue between bitdefender total security 2014 and viscosity??? it seems that if i open the vpn too soon it causes BdfNdisf6.sys to crash the system although its probably best if i report this to bitdefender.

Eric

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Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Mon Oct 21, 2013 8:02 pm
Hi 18wway,

Thanks for the report. What has most likely happened is the Settings file that stores the license has gone corrupt at the blue screen and Viscosity has had to rebuild it, or Windows has tried to restore to a previous state.

If you do ever lose your license details, you can retrieve them from here - http://www.sparklabs.com/support/resend ... e_details/

I'm afraid we're unaware with a compatibility issue with bitdefender, it might be a case of bitdefender is trying to read the encrypted traffic passing through the VPN tunnel or trying to block the connection somehow. If you can add an exception for it to ignore Viscosity.exe and C:\Program Files\Viscosity\Resources\OpenVPN.exe & C:\Program Files\Viscosity\Resources\OpenVPN2.3\OpenVPN.exe, this may alleviate the issue.

Regards,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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