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Viscosity - Has Been Disconnected

Posted: Wed Aug 26, 2020 4:09 am
by ckuhn003
Hello,

I've been using Viscosity for years without issues. All of sudden, I'm unable to connect to any locations. I get the 'The connect xxxxxx' has been disconnected'.

I tried to troubleshoot and here's the error message I found in my logs. Can someone please tell me what it means?

VERIFY ERROR: depth=1, error=certificate has expired: C=US, ST=OH, L=Columbus, O=Private Internet Access, CN=Private Internet Access CA, emailAddress=[email protected]

Thank you.

Re: Viscosity - Has Been Disconnected

Posted: Wed Aug 26, 2020 4:28 am
by James
Hi ckuhn003,

You will need to get in touch with your VPN Provider in this instance and seek some updated VPN configuration files to import into Viscosity. The error message is indicating a certificate has expired, which are used by the VPN client/server to authenticate.

You VPN Provider appears to be "Private Internet Access". For more information please see:
https://www.sparklabs.com/support/kb/ar ... ovider-is/

Cheers,
James