Viscosity - Has Been Disconnected

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ckuhn003

Posts: 1
Joined: Wed Aug 26, 2020 4:04 am

Post by ckuhn003 » Wed Aug 26, 2020 4:09 am
Hello,

I've been using Viscosity for years without issues. All of sudden, I'm unable to connect to any locations. I get the 'The connect xxxxxx' has been disconnected'.

I tried to troubleshoot and here's the error message I found in my logs. Can someone please tell me what it means?

VERIFY ERROR: depth=1, error=certificate has expired: C=US, ST=OH, L=Columbus, O=Private Internet Access, CN=Private Internet Access CA, emailAddress=[email protected]

Thank you.

James

User avatar
Posts: 1994
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Wed Aug 26, 2020 4:28 am
Hi ckuhn003,

You will need to get in touch with your VPN Provider in this instance and seek some updated VPN configuration files to import into Viscosity. The error message is indicating a certificate has expired, which are used by the VPN client/server to authenticate.

You VPN Provider appears to be "Private Internet Access". For more information please see:
https://www.sparklabs.com/support/kb/ar ... ovider-is/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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