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- by Eric
- Mon Nov 12, 2012 6:33 pm
- Forum: Viscosity Support (Windows Version)
- Topic: Crashes with Windows 1.4
- Replies: 3
- Views: 5808
Hi Vicpdx17, Viscosity should work around the driver not being installed, but if a reinstall of Windows fixed the problem, there could have been another problem. Thank you for getting back to us though, we'll try and break a copy of Windows 7 and see if we can reproduce the problem so we can make su...
- by Eric
- Mon Nov 12, 2012 6:30 pm
- Forum: Viscosity Support (Windows Version)
- Topic: Help - Installation issues (edit)
- Replies: 1
- Views: 5032
Hi Marcus, First, please go to Start, and in the search box type services.msc, you will see this program appear in the list, right click it and select Run As Administrator. In the new window, browse down the list to find Viscosity Service, right click it and select Start. Make sure the status change...
- by Eric
- Fri Nov 02, 2012 6:58 pm
- Forum: Viscosity Support (Windows Version)
- Topic: Crashes with Windows 1.4
- Replies: 3
- Views: 5808
Hi Vicpdx17,
Are you able to provide us with any errors? If you watch the log, can you see how far into the connection Viscosity get's before it crashes?
Also, what version of Windows is this on? Any extra information would be a great help.
Regards,
Eric
Are you able to provide us with any errors? If you watch the log, can you see how far into the connection Viscosity get's before it crashes?
Also, what version of Windows is this on? Any extra information would be a great help.
Regards,
Eric
- by Eric
- Tue Oct 16, 2012 10:03 pm
- Forum: Viscosity Support (Windows Version)
- Topic: Bundled Viscosity has no connections.
- Replies: 2
- Views: 6075
Hi CJL999, It looks like you've missed a couple of steps. First, make sure you remove the Launch key and string from the config. This is quite important. While it's not documented, it's also recommended you remove ConnectionOrder and everything under it as well. Each connection with it's config must...
- by Eric
- Fri Oct 12, 2012 8:23 pm
- Forum: Viscosity Support (Windows Version)
- Topic: "Connection is not reachable" on Win 7 but works on Mac
- Replies: 6
- Views: 9771
Hi ceddybu,
Please let us know if this new beta helps:
http://www.sparklabs.com/forum/viewtopic.php?f=7&t=482
Regards,
Eric
Please let us know if this new beta helps:
http://www.sparklabs.com/forum/viewtopic.php?f=7&t=482
Regards,
Eric
- by Eric
- Fri Oct 12, 2012 7:40 pm
- Forum: Viscosity Support (Windows Version)
- Topic: "Connection is not reachable" on Win 7 but works on Mac
- Replies: 6
- Views: 9771
Thanks. We think we know what might be going on, we'll have another beta up shortly.
Thanks for your patience!
Eric.
Thanks for your patience!
Eric.
- by Eric
- Fri Oct 12, 2012 7:29 pm
- Forum: Viscosity Support (Windows Version)
- Topic: "Connection is not reachable" on Win 7 but works on Mac
- Replies: 6
- Views: 9771
Hi ceddybu,
Do you know if you're using a 32bit or 64bit version of Windows 7 there?
Cheers,
Eric
Do you know if you're using a 32bit or 64bit version of Windows 7 there?
Cheers,
Eric
- by Eric
- Fri Oct 12, 2012 6:51 pm
- Forum: Viscosity Support (Windows Version)
- Topic: "Connection is not reachable" on Win 7 but works on Mac
- Replies: 6
- Views: 9771
Hi ceddybu, This one didn't crop up in our testing and is only effecting a small portion of our users. We sincerely apologise for any disruption it has caused. Below is a link to a beta build we've put up. It is the 1.4 release with what we hope is a fix for the problem you have described. Let us kn...
- by Eric
- Thu Oct 11, 2012 5:36 pm
- Forum: Viscosity Support (Windows Version)
- Topic: i think your bandwidth chart is backwards.
- Replies: 3
- Views: 6273
That's more like it!
Thanks again for the report, Bob.
Eric
Thanks again for the report, Bob.
Eric
- by Eric
- Thu Oct 11, 2012 1:00 am
- Forum: Viscosity Support (Windows Version)
- Topic: i think your bandwidth chart is backwards.
- Replies: 3
- Views: 6273
Hi Bob,
You're right! They are the wrong way around. OpenVPN reports In/Out in reverse, but it shouldn't be reporting in reverse for the graph. We'll get this fixed for 1.4.0.
Thanks for letting us know!
Cheers,
Eric
You're right! They are the wrong way around. OpenVPN reports In/Out in reverse, but it shouldn't be reporting in reverse for the graph. We'll get this fixed for 1.4.0.
Thanks for letting us know!
Cheers,
Eric