Search found 2313 matches

Search found 2313 matches Page 5 of 232
by James
Tue Aug 08, 2023 7:56 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity does not start - no visible icon on system traybar
Replies: 4
Views: 17549

Upon launching Viscosity, the help window pops up and I click in order to allow the helper app to continue. You should see a "Viscosity Helper Tool Installation" dialog upon first launch. After clicking the "Install" button on this dialog, you should be prompted by macOS to ente...
by James
Mon Aug 07, 2023 4:00 am
Forum: Viscosity Feedback
Topic: Feature Request: Open SSO Auth in Browser
Replies: 10
Views: 20381

Thanks for the feedback codyv and lindsey - it's much appreciated.

Cheers,
James
by James
Mon Aug 07, 2023 3:58 am
Forum: Viscosity Support (Mac Version)
Topic: IPv6 DNS is not working on macos >= 13.2
Replies: 3
Views: 14212

Hi reshippie, Your VPN connection needs to support IPv6 traffic to be able to resolve IPv6 addresses. It'll need to have a valid IPv6 IP address, with the OpenVPN server configured to support IPv6 traffic. If in doubt you should get in touch with your VPN Provider to check whether IPv6 is enabled. I...
by James
Mon Aug 07, 2023 3:47 am
Forum: Viscosity Support (Mac Version)
Topic: TLS_ERROR: BIO read tls_read_plaintext error
Replies: 4
Views: 17850

Hi David,

Thanks for posting a follow-up - glad to hear you were able to resolve the issue.

Cheers,
James
by James
Mon Aug 07, 2023 3:46 am
Forum: Viscosity Support (Mac Version)
Topic: Viscosity does not start - no visible icon on system traybar
Replies: 4
Views: 17549

Hi DougS, The most cause of Viscosity's menu bar icon not being visible is that it's hidden behind the notch (on MacBook displays). Please see the following article for a list of suggestions to check: https://www.sparklabs.com/support/kb/article/troubleshooting-viscosity-problems-mac/#viscosity-does...
by James
Thu Aug 03, 2023 9:32 pm
Forum: Viscosity Support (Mac Version)
Topic: TLS_ERROR: BIO read tls_read_plaintext error
Replies: 4
Views: 17850

Hi webcoder, 2023-08-03 11:19:50: VERIFY ERROR: depth=1, error=certificate has expired This indicates that the OpenVPN server's certificate has expired. It'll need to be regenerated on the server. 2023-08-03 12:03:53: Options error: The command "tls-remote" or one of its parameters is inva...
by James
Mon Jul 31, 2023 5:23 pm
Forum: Viscosity Support (Mac Version)
Topic: 1.10.6 and 1.10.7 split dns bug to restore the first dns profile
Replies: 6
Views: 17778

Do you know roughly when the new release/beta will be available ? The updated beta version (1.10.8b1) is available. Sorry, can you describe better how the temporary solution can be use? If you need to use nslookup, dig, or host from the command line it's possible to specify the DNS server/s you wan...
by James
Fri Jul 28, 2023 7:15 pm
Forum: Viscosity Support (Mac Version)
Topic: 1.10.6 and 1.10.7 split dns bug to restore the first dns profile
Replies: 6
Views: 17778

Hi Equipment5164, Thanks for the report - the detail is appreciated. I can confirm we can replicate the DNS server listed in resolv.conf being invalid after certain network changes. We'll be sure to address this in the next beta update. https://www.sparklabs.com/support/kb/article/using-viscosity-be...
by James
Wed Jul 26, 2023 10:30 pm
Forum: Viscosity Support (Mac Version)
Topic: Version 1.10.6: DNS stopped working
Replies: 10
Views: 35172

Hi Equipment5164, I recommend checking your connection log. It sounds likely Split DNS is being used, however one or more valid DNS domains are not being set. Please see: https://www.sparklabs.com/support/kb/article/troubleshooting-dns-problems/ If you would prefer to use Full DNS, information on ho...
by James
Fri Jul 21, 2023 9:59 am
Forum: Viscosity Support (Mac Version)
Topic: Viscosity Helper Connection Failed
Replies: 2
Views: 11267

Hi Brbla, The most common cause of helper tool failure is endpoint security or management software. This software can often interfere with Viscosity's helper install/update process, or inject itself into Viscosity and break its code signature, or it can also often block Viscosity from being able to ...
Search found 2313 matches Page 5 of 232