Search found 958 matches

Search found 958 matches Page 3 of 96
by Eric
Fri Apr 03, 2020 12:55 pm
Forum: Viscosity Support (Windows Version)
Topic: Please provide a link to download 1.8.4
Replies: 9
Views: 4999

Hi sdg233 and sjgibbs65, We have intentionally used this different loopback address from this update forwards to allow us to better control teardown of DNS, as some users were having 127.0.0.1 get stuck, and unfortunately we couldn't forcefully remove it as that address is used for some other legiti...
by Eric
Thu Apr 02, 2020 11:23 am
Forum: Viscosity Support (Windows Version)
Topic: DNS gets messed up sometimes
Replies: 7
Views: 5189

Hi nsumner,

We have a solution for this in 1.8.5, and the solution is already in the beta branch if you would like to give it a try. We don't have a firm release date for 1.8.5 at this stage.

https://sparklabs.com/support/kb/articl ... -versions/

Regards,
Eric
by Eric
Thu Mar 26, 2020 11:09 pm
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect to VPN, disconnected after 1-2 seconds
Replies: 5
Views: 5568

Hi MikeSK,

Could you please open a Command Prompt and send us the output of the following two commands? Type each one in then press Enter:

ipconfig -all
route print

You may wish to email these to us instead as this is a public forum - https://www.sparklabs.com/support/#contact

Regards,
Eric
by Eric
Thu Mar 26, 2020 9:41 pm
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect to VPN, disconnected after 1-2 seconds
Replies: 5
Views: 5568

Hi MikeSK,

Thanks for sending that. I think we've found the problem and implemented a fix. Could you please try updating to 1.8.5 Beta 8 and let us know if the problem is still present?

Regards,
Eric
by Eric
Thu Mar 26, 2020 9:12 am
Forum: Viscosity Support (Windows Version)
Topic: Reconnect after ISP disconnect at main office
Replies: 4
Views: 3090

Hi Andrew,

If a dropout/modem reboot lasts for that long, you are probably better off letting Viscosity handle the dropout in this case.

Regards,
Eric
by Eric
Wed Mar 25, 2020 10:18 am
Forum: Viscosity Support (Windows Version)
Topic: Reconnect after ISP disconnect at main office
Replies: 4
Views: 3090

Hi troveitech, I'm afraid I haven't seen this one happen before, how long do these occasional network dropouts last for off interest? Disabling persist-tun is unlikely to help here unless there is a bug in OpenVPN we're unaware of, if it does help, please do let us know and we'll investigate that sp...
by Eric
Mon Mar 23, 2020 11:02 am
Forum: Viscosity Support (Windows Version)
Topic: Update french translation
Replies: 15
Views: 16615

Thanks, bubi54! We'll get that fixed.

Regards,
Eric
by Eric
Mon Mar 23, 2020 10:22 am
Forum: Viscosity Support (Windows Version)
Topic: VISCOSITY CONNECTION ISSUE WIN10
Replies: 1
Views: 3126

Hi mc753, Is this a company provided laptop and if so, was it provided with Viscosity already installed? The error indicates that Viscosity Service is not running elevated. By default, Viscosity Service is installed as the SYSTEM user, however this has either not happened and the service is running ...
by Eric
Mon Mar 16, 2020 9:40 am
Forum: Viscosity Feedback
Topic: License Keys
Replies: 3
Views: 6317

Hi pirx, All older (platform specific) keys are per user, right? This is up to you. You can use your volume licenses per user or per machine, but you cannot mix these licensing options, more information here - https://sparklabs.com/support/kb/article/using-your-license-on-multiple-computers/#using-a...
by Eric
Fri Mar 13, 2020 11:33 am
Forum: Viscosity Feedback
Topic: License Keys
Replies: 3
Views: 6317

Hi Pirx, Details on what type of license a serial is are included in your license email. If you do not have a copy of your original license email, you can resend them here - https://sparklabs.com/support/kb/article/resending-license-details/ It is not possible to see in Viscosity what license is cur...
Search found 958 matches Page 3 of 96