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by James
Sat Jan 16, 2021 4:22 pm
Forum: Viscosity Support (Mac Version)
Topic: Cannot connect to VPN through proxy
Replies: 1
Views: 8

Hi Ronan, Instructions for viewing the connection log for your connection can be found at: https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/ Please also keep in mind that most HTTP proxies limit the ports you can use, and you will need to be using a TCP connection (rather than a ...
by James
Thu Jan 14, 2021 2:05 am
Forum: Viscosity Support (Mac Version)
Topic: Setting Pre-Connection Credentials not working
Replies: 2
Views: 41

Hi Weidmann,

When returning both a username and password you'll need to use the command "userpass" (rather than "username").

Cheers,
James
by James
Wed Jan 13, 2021 7:33 pm
Forum: Viscosity Support (Mac Version)
Topic: Freezing Menu Icon - Big Sur 11.1 Update
Replies: 3
Views: 95

Hi TimmZahn, Please ensure that you've run through the other suggestions in the linked article. As above, I also recommend you try the latest beta version of Viscosity as well. In particular, if this is a work owned or managed machine, there is a good chance any enterprise security/management softwa...
by James
Thu Jan 07, 2021 9:19 pm
Forum: Viscosity Support (Mac Version)
Topic: how to disconnect
Replies: 1
Views: 41

Hi jonx,

You can click on a connected connection to disconnect it. While connected it should be at the top of the menu.

Cheers,
James
by James
Mon Jan 04, 2021 6:43 pm
Forum: Viscosity Support (Mac Version)
Topic: Freezing Menu Icon - Big Sur 11.1 Update
Replies: 3
Views: 95

Hi TimmZahn, There are no known issues with Viscosity 1.9 on macOS 11.1. If Viscosity is hanging at login (rather than when being launched manually), it is likely the result of macOS launching an old copy. Please see the following article: https://www.sparklabs.com/support/kb/article/troubleshooting...
by James
Mon Jan 04, 2021 4:33 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity Fast on Windows, Slow on Mac
Replies: 1
Views: 40

Hi daleksic, Firstly I recommend checking whether it is the VPN connection itself that is slow, or whether it is just SMB (the protocol used for file and printer sharing). You can use tools like "iperf" to test the speed of the tunnel (and if all traffic is routed through the VPN tunnel yo...
by James
Mon Jan 04, 2021 3:56 pm
Forum: Viscosity Support (Mac Version)
Topic: Apple Silicon OS11 cannot Quit Viscosity
Replies: 1
Views: 43

Hi JT, Viscosity's "Quit Viscosity" menu item will be disabled if it has already received the instruction to Quit and it is waiting on one or more VPN connections to fully disconnect before quitting. The most common reason for VPN connections to take a long time to disconnect is if there i...
by James
Mon Jan 04, 2021 3:46 pm
Forum: Viscosity Support (Mac Version)
Topic: OpenVPN DNS domain setting not working
Replies: 3
Views: 1271

Code: Select all
Is that the correct syntax?
Yes, it should be.

Often it may be worth checking the logs of the DNS server itself as well: depending on how the server is configured it may not not have a record that exactly matches what is being received (e.g. FQDN vs just the subdomain).

Cheers,
James
by James
Wed Dec 23, 2020 3:51 am
Forum: Viscosity Support (Mac Version)
Topic: OpenVPN 2.5 not working with Viscosity
Replies: 1
Views: 1015

Hi Landy009, The "data-ciphers” command is an OpenVPN 2.5-only command. You can edit your connection in Viscosity and change it to “ncp-ciphers”, which is the equivalent OpenVPN 2.4 command. https://www.sparklabs.com/support/kb/article/advanced-configuration-commands/ If this if from a pfSense ...
by James
Mon Dec 21, 2020 12:50 pm
Forum: Viscosity Support (Mac Version)
Topic: OpenVPN DNS domain setting not working
Replies: 3
Views: 1271

Hi AMomchilov, I'm afraid legacy Unix tools like nslookup can't be used to test Split DNS. Please see: https://www.sparklabs.com/support/kb/article/configuring-dns-and-wins-settings/#notes-for-linux-unix-users It should also be noted that .local domains are also special domains reversed for mDNS/Bon...
Search found 2022 matches Page 1 of 203