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by James
Tue Apr 07, 2020 11:23 pm
Forum: Viscosity Support (Mac Version)
Topic: Cannot resolve VPN server address
Replies: 1
Views: 38

Hi rgseba, Can you please post the following and we'll take a look. If you'd prefer not to post these in a public location please feel free to email them to us. Our support email address can be found at: https://www.sparklabs.com/support/#contact 1. The Raw Configuration Data for your connection. Yo...
by James
Fri Apr 03, 2020 7:45 pm
Forum: Viscosity Support (Mac Version)
Topic: Network drive...
Replies: 1
Views: 45

Hi starion, It's likely one of two things: 1. The drive is set to connect at login, using an address only accessible through the VPN connection, and it attempts to connect before the VPN connection is ready. Or; 2. The drive is set to connect at login, and the VPN connection is ready, but it's using...
by James
Fri Apr 03, 2020 6:26 pm
Forum: Viscosity Support (Mac Version)
Topic: MacOS 10.15.4
Replies: 3
Views: 137

Hi eggo,

Information can be found in our 1.8.5 release blog post :)
https://www.sparklabs.com/blog/viscosit ... ion-1-8-5/

Cheers,
James
by James
Fri Mar 27, 2020 10:14 am
Forum: Viscosity Support (Mac Version)
Topic: MacOS 10.15.4
Replies: 3
Views: 137

Hi gvoneop, Thanks for the report. We're aware that Apple are deprecating kernel extensions in the next version of macOS, and we'll have a solution in place for TAP connections under macOS 10.16. Currently we're waiting on Apple to both a) Release information on what new APIs will be available in ma...
by James
Wed Mar 25, 2020 3:27 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity crashes every morning around 6 am
Replies: 1
Views: 73

Hi glassfulanomaly, Thanks for the detailed report - it's certainly an unusual crash! Can you please try each of the following and let us know if you're still seeing the crash: 1. Update to the latest beta version of Viscosity (currently version 1.8.5b6): https://www.sparklabs.com/support/kb/article...
by James
Mon Mar 23, 2020 2:50 am
Forum: Viscosity Support (Mac Version)
Topic: No default route installed on Catalina
Replies: 2
Views: 147

Hi Spaider, Note that you shouldn't be looking for a "default" route with OpenVPN, as it instead uses two routes that override the default route to ensure that all traffic uses the VPN connection. For more information please see: https://www.sparklabs.com/support/kb/article/preventing-network-and-dn...
by James
Mon Mar 23, 2020 2:35 am
Forum: Viscosity Support (Mac Version)
Topic: SafeNet token
Replies: 1
Views: 110

Hi mobhz, The fault lies with the Safenet PKCS#11 driver: it no longer links to a valid version of macOS’s OpenSSL libraries, and so it crashes when OpenVPN attempts to use it under macOS 10.15. This only started occurring in macOS 10.15 recently as Apple implemented increased security requirements ...
by James
Thu Mar 19, 2020 6:51 am
Forum: Viscosity Support (Mac Version)
Topic: Unable to Set DNS Servers with Mac Client
Replies: 4
Views: 3475

Hi sigsegv, I think we'll need to see the complete output of the following to be able to let you know more: 1. The complete output from the command "scutil --dns" while connected to the VPN connection: https://www.sparklabs.com/support/kb/article/configuring-dns-and-wins-settings/#checking-which-dns...
by James
Thu Mar 19, 2020 6:44 am
Forum: Viscosity Support (Mac Version)
Topic: Default Gateway - Not through VPN
Replies: 1
Views: 311

Hi paubar,

It should simply be a matter of ensuring the "All Traffic" option is set to "Automatic (Set by Server)", which can be found under the Networking tab when editing your connection in Viscosity. This is also the default value.

Cheers,
James
by James
Wed Mar 18, 2020 5:46 am
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect to VPN, disconnected after 1-2 seconds
Replies: 5
Views: 1120

Hi MikeSK, More information will be available in the OpenVPN log: https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/ If you need help resolving the issue, please post a copy of your log and we'll take a look. Please feel free to remove any sensitive details before posting it. Chee...
Search found 1954 matches Page 1 of 196