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How do i do a nslookup, and what am I supposed to see in CMD when I am doing it?
Cannot connect to VPN (1.7.11)
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Hi.
I can no longer connect to my VPN. This is the log:
I can no longer connect to my VPN. This is the log:
Code: Select all
It might have happened after i installed OVPN.se client. However, it does not work if i uninstall it. I have also tried reinstalling Viscosity, downloading the configfiles from OVPN.se again, and have reset the Windows firewall.sep 08 12:40:28: State changed to Connecting
sep 08 12:40:28: Viscosity Windows 1.7.11 (1576)
sep 08 12:40:28: Running on Microsoft Windows 10 Home
sep 08 12:40:28: Running on .NET Framework Version 4.7.03056.461808
sep 08 12:40:28: Bringing up interface...
sep 08 12:40:28: WARNING: The block-outside-dns option has been ignored as it is not required under Viscosity's DNS management system. For more information please see the following article: https://www.sparklabs.com/support/kb/article/warning-the-block-outside-dns-option-has-been-ignored/
sep 08 12:40:28: OpenVPN 2.4.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jul 20 2018
sep 08 12:40:28: library versions: OpenSSL 1.0.2o 27 Mar 2018, LZO 2.09
sep 08 12:40:29: Checking remote host "X.com" is reachable...
sep 08 12:40:30: Checking remote host "X.com" is reachable...
sep 08 12:40:32: Checking remote host "X.com" is reachable...
sep 08 12:40:32: Checking remote host "X.com" is reachable...
sep 08 12:40:33: No usable connection profiles are present
sep 08 12:40:33: State changed to Disconnected
Hi Kamara,
One of two things is generally happening here.
1. X.com is not resolvable. Restart your PC, and then try again. If you still can't connect, try doing an nslookup on X.com. If this works, move to 2
2. Something is blocking Viscosity's DNS system. This could be a firewall, permissions or another application, but basically Viscosity is unable to use port 53. If this started happening after installing a certain application, look around in case a part of that application was not removed properly when you uninstalled it. There could be a process or service still running in the background that came with that application.
Regards,
Eric
One of two things is generally happening here.
1. X.com is not resolvable. Restart your PC, and then try again. If you still can't connect, try doing an nslookup on X.com. If this works, move to 2
2. Something is blocking Viscosity's DNS system. This could be a firewall, permissions or another application, but basically Viscosity is unable to use port 53. If this started happening after installing a certain application, look around in case a part of that application was not removed properly when you uninstalled it. There could be a process or service still running in the background that came with that application.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Eric wrote:Hi Kamara,Hi.
One of two things is generally happening here.
1. X.com is not resolvable. Restart your PC, and then try again. If you still can't connect, try doing an nslookup on X.com. If this works, move to 2
2. Something is blocking Viscosity's DNS system. This could be a firewall, permissions or another application, but basically Viscosity is unable to use port 53. If this started happening after installing a certain application, look around in case a part of that application was not removed properly when you uninstalled it. There could be a process or service still running in the background that came with that application.
Regards,
Eric
How do i do a nslookup, and what am I supposed to see in CMD when I am doing it?
Hi Kamara,
Open a Command Prompt, then type in:
nslookup X.com
And press Enter. If there is an error you will see it clearly in the output.
Regards,
Eric
Open a Command Prompt, then type in:
nslookup X.com
And press Enter. If there is an error you will see it clearly in the output.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Eric wrote:Hi Kamara,OK, thanks. I did the nslookup om the command prompt. This was the result:
Open a Command Prompt, then type in:
nslookup X.com
And press Enter. If there is an error you will see it clearly in the output.
Regards,
Eric
Code: Select all
How does it look?C:\Users\XX>nslookup pool.prd.se.sthlm.ovpn.com
Server: UnKnown
Address: 192.168.0.1
Non-authoritative answer:
Name: pool.prd.se.sthlm.ovpn.com
Addresses: 46.227.67.160
46.227.67.157
46.227.67.148
46.227.67.143
46.227.67.145
46.227.67.154
46.227.67.141
46.227.67.153
46.227.67.149
46.227.67.140
46.227.67.155
46.227.67.152
46.227.67.151
46.227.67.147
46.227.67.150
46.227.67.146
46.227.67.142
46.227.67.175
46.227.67.144
46.227.67.156
Hi Kamara,
In that case, something is blocking ViscosityService from using port 53 on your PC. Please ensure any recently installed applications have been removed correctly that you noticed the problem occurring after you installed them, if you're unsure about uninstalling other software you will need to contact support for where that software came from.
Regards,
Eric
In that case, something is blocking ViscosityService from using port 53 on your PC. Please ensure any recently installed applications have been removed correctly that you noticed the problem occurring after you installed them, if you're unsure about uninstalling other software you will need to contact support for where that software came from.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
So, I solved it.
What I did:
I uninstalled the client from OVPN.se. Still did not work.
Reset the firewall, still did not work.
Went to the control panel > network connections and removed all other connections other than my WiFi, that is, I removed for example tap v9 adapter and Viscosity Virtual Adapter V.
Then I reinstalled Viscosity again, and it worked.
What I did:
I uninstalled the client from OVPN.se. Still did not work.
Reset the firewall, still did not work.
Went to the control panel > network connections and removed all other connections other than my WiFi, that is, I removed for example tap v9 adapter and Viscosity Virtual Adapter V.
Then I reinstalled Viscosity again, and it worked.
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