Page 1 of 1

Tray menu frequently won't close

Posted: Fri Jan 19, 2018 11:09 am
by akulp
This happens several times each week and I have to kill the process from Task Manager and restart it to make it go away. It would be great if this could be fixed!

Image

Windows 10 Pro, all builds since I installed Viscosity

Re: Tray menu frequently won't close

Posted: Mon Jan 22, 2018 11:28 am
by Eric
Hi akulp,

Are you able to elaborate on what's happening? We've never heard of the tray menu not closing before. Is it a case of you open it and then it won't respond to clicking on it? Or you can't find a way to close the menu without wanting to click on something?

Regards,
Eric

Re: Tray menu frequently won't close

Posted: Tue Jan 23, 2018 4:40 am
by akulp
As in, it ceases to respond. I can't click menu options to do anything, and clicking on or away from it does nothing. It's just stuck there. Happens often, but not every time.

Re: Tray menu frequently won't close

Posted: Tue Jan 23, 2018 10:00 am
by Eric
Hi akulp,

Next time this happens, can you open Task Manager and go to the details tab. Find Viscosity.exe and let us know how much CPU and Memory it's using.

Also, can you let us know the version of Viscosity and Windows you are using.

Regards,
Eric

Re: Tray menu frequently won't close

Posted: Wed Jan 24, 2018 9:55 am
by akulp
Windows 10 Pro, Version 1709, Build 17074.1002
Viscosity: 1.7.6 (1540)

I'll check task manager next time it happens.

Re: Tray menu frequently won't close

Posted: Fri Jun 29, 2018 1:27 am
by akulp
Eric wrote:
Next time this happens, can you open Task Manager and go to the details tab. Find Viscosity.exe and let us know how much CPU and Memory it's using.
I totally forgot about this post until I decided to search for a solution again today and found that I had already reached out! It has continued to happen at least once/week.

.5% CPU, 266MB

I've also created a dump file for debugging that I can send if that will help.

Re: Tray menu frequently won't close

Posted: Fri Jun 29, 2018 10:10 am
by Eric
Hi akulp,

Unfortunately we've seen no other reports other than this thread and we haven't been able to replicate the problem. We've made some changes in the current betas which we hope may address the problem based on some theories, please give the latest beta a try - https://sparklabs.com/support/kb/articl ... -versions/

Regards,
Eric

Re: Tray menu frequently won't close

Posted: Tue Jul 03, 2018 6:15 am
by akulp
That's surprising since it's not that uncommon for me (weekly at least). Let me know what else I can provide (system info, kernel dump, etc). I've opted into the beta builds. We'll see if that helps.

Re: Tray menu frequently won't close

Posted: Wed Jul 04, 2018 7:36 am
by Eric
Hi akulp,

As nothing is crashing, rather hanging, I'm afraid there is no such information to collect. Hangs are usually caused by a problem with the machine, it could be hardware like faulty RAM or Windows just needs a refresh. If there is something we can do to work around the problem we will do it, but it sounds like a fresh install of Windows might be required here.

Please let us know if the problem reoccurs using the latest beta.

Regards,
Eric