Viscosity disconnects with Reachability error

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big_ali

Posts: 1
Joined: Fri Aug 05, 2016 1:10 am

Post by big_ali » Fri Aug 05, 2016 1:21 am
Hi,

I did setup my Viscosity client yesterday and it worked fine from the office. Today, I'm working from home and cannot connect to VPN. I checked the error logs and it says:
Code: Select all
Aug 04 11:03:19 AM: Checking reachability status of connection...
Aug 04 11:03:19 AM: Reachability check failed for something.something.something - Failed DNS Resolution
Aug 04 11:03:19 AM: Socket Error - No such host is known
Aug 04 11:03:19 AM: Connection is not reachable. Disconnecting.
Aug 04 11:03:19 AM: State changed to Disconnected
Aug 04 11:03:20 AM: Reachability check failed for something.something.something - Failed DNS Resolution
Aug 04 11:03:20 AM: Socket Error - No such host is known
Aug 04 11:03:20 AM: Reachability check failed for something.something.something - Failed DNS Resolution
Aug 04 11:03:20 AM: Socket Error - No such host is known
Please note I've changed the actual DNS name to something.something.something

Any idea what could be wrong? Could my home wifi be too slow to reach that same DNS? Or is my internet provider doing something weird?

thanks

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Fri Aug 05, 2016 11:39 am
Hi big_ali,

Are you able to resolve this address if you do an nslookup on it? To do this, go to Start, search cmd and open command prompt, then type in nslookup something.something.something. If no IP address is returned, try rebooting your PC.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
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