Trouble with connecting and/or staying connected

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Zelg

Posts: 6
Joined: Tue Aug 13, 2013 4:15 am

Post by Zelg » Tue Aug 20, 2013 6:01 am
Hi, I'm not sure if this is a viscosity issue or if it would be better to take this up with my vpn but I thought I'd try you guys first. I've been using Viscosity for about a month and a half or so now and it was working great (Eric helped me a bunch with the disconnect script I was having trouble with). That is until now...or at least 3 days ago. It started with not being able to connect to the normal vpn servers I connect to, all of them being TCP. So I tried connecting to a UDP and it connected just fine but as soon as I started downloading something through UTorrent the connection dropped. I tested it a bunch, including turning my AV off, and it was consistently dropping as soon as I started downloading through UTorrent. I downloaded vuse and realized I didnt have the same problem with Vuse. It would stay connected (again just with UDP). So I figured that was good enough for now.

I just tried connecting to that same UDP vpn a few moments ago and it connects and within seconds, disconnects again and that repeats until I finally just disconnect for good. Still wont connect to TCP.

I've gotten a few errors and seen a few weird things in the log. For the sake of clutter I'll just post the most recent one for now.

Aug 19 12:56:50: State changed to Connecting
Aug 19 12:56:50: Viscosity 1.0.0 (1025)
Aug 19 12:56:50: Running on Microsoft Windows 7 Home Premium
Aug 19 12:56:50: No associated network adapter was found, creating one. This process may take up to a minute or two.
Aug 19 12:56:50: Network adapter created. Proceeding with connection attempt
Aug 19 12:56:50: State changed to Connecting
Aug 19 12:56:50: Bringing up interface...
Aug 19 12:56:51: Checking reachability status of connection...
Aug 19 12:56:51: Connection is reachable. Starting connection attempt.
Aug 19 12:56:51: OpenVPN 2.3.2 Windows-MSVC [SSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [IPv6] built on Jun 18 2013
Aug 19 12:56:55: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Aug 19 12:56:55: UDPv4 link local: [undef]
Aug 19 12:56:55: UDPv4 link remote: [AF_INET]89.248.169.34:80
Aug 19 12:56:56: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:56:58: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)Aug 19 12:57:03: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:57:11: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:57:27: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:57:56: TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Aug 19 12:57:56: TLS Error: TLS handshake failed
Aug 19 12:57:56: SIGUSR1[soft,tls-error] received, process restarting
Aug 19 12:57:56: State changed to Connecting
Aug 19 12:58:07: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Aug 19 12:58:07: UDPv4 link local: [undef]
Aug 19 12:58:07: UDPv4 link remote: [AF_INET]89.248.169.34:80
Aug 19 12:58:07: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:58:09: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:58:13: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:58:22: read UDPv4: Connection reset by peer (WSAECONNRESET) (code=10054)
Aug 19 12:58:36: State changed to Disconnecting
Aug 19 12:58:36: State changed to Disconnected


The final disconnect was me disconnecting it.

another error ive gotten was something like "bad-lzo-decompression-header-byte-0"

I havent changed anything regarding my network lately and as I said, last night I was able to connect until I started to download and then it would disconnect immediately. I was able to connect for a moment today but it would consistently disconnect within minutes and now I cannot connect at all.


Zelg

Eric

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Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Wed Aug 21, 2013 3:47 pm
Hi Zelg,

At first glance, it would seem that your VPN Provider is having some network issues. I would definitely contact them to confirm this before going through too much effort chopping and changing settings on your computer.

The main things to check on your end are that your firewall and router are allowing you to connect and aren't blocking ports. If you connect through a proxy, UDP is not going to work either (It appears you UDP connection is trying to use a TCP port as well which is odd). A simple PC reboot may also fix your problem.

Regards,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
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