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Viscosity after Mac Migration Assistant

Posted: Tue Dec 18, 2018 9:03 am
by SteveSmith
Moved all my info from one Mac to another using Migration Assistant. Viscosity is on the new Mac but it won't launch.

Steve

Re: Viscosity after Mac Migration Assistant

Posted: Thu Dec 20, 2018 9:01 am
by James
Hi Steve,

Migration Assistance should work for Viscosity, but if you're having issues with it you can try copying over Viscosity's files and settings manually instead. The list of files you'll need to copy can be found at:
https://www.sparklabs.com/support/kb/ar ... -settings/

Cheers,
James

Re: Viscosity after Mac Migration Assistant

Posted: Mon Dec 24, 2018 9:18 am
by SteveSmith
Hi James--

I've checked the folders and everything is there, but viscosity still won't launch.

Mac OS 10.11.6

thnx

Steve

Re: Viscosity after Mac Migration Assistant

Posted: Thu Jan 03, 2019 9:37 pm
by James
Hi Steve,

Please try uninstalling Viscosity, and then manually installing the latest version from our website. It sounds likely the version on your old Mac may be too old to run on your new one.
https://www.sparklabs.com/support/kb/ar ... osity-mac/
https://www.sparklabs.com/viscosity/download/

Cheers,
James