Viscosity after Mac Migration Assistant

Got a problem with Viscosity or need help? Ask here!

SteveSmith

Posts: 2
Joined: Tue Dec 18, 2018 9:01 am

Post by SteveSmith » Tue Dec 18, 2018 9:03 am
Moved all my info from one Mac to another using Migration Assistant. Viscosity is on the new Mac but it won't launch.

Steve

James

User avatar
Posts: 1869
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Thu Dec 20, 2018 9:01 am
Hi Steve,

Migration Assistance should work for Viscosity, but if you're having issues with it you can try copying over Viscosity's files and settings manually instead. The list of files you'll need to copy can be found at:
https://www.sparklabs.com/support/kb/ar ... -settings/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

SteveSmith

Posts: 2
Joined: Tue Dec 18, 2018 9:01 am

Post by SteveSmith » Mon Dec 24, 2018 9:18 am
Hi James--

I've checked the folders and everything is there, but viscosity still won't launch.

Mac OS 10.11.6

thnx

Steve

James

User avatar
Posts: 1869
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Thu Jan 03, 2019 9:37 pm
Hi Steve,

Please try uninstalling Viscosity, and then manually installing the latest version from our website. It sounds likely the version on your old Mac may be too old to run on your new one.
https://www.sparklabs.com/support/kb/ar ... osity-mac/
https://www.sparklabs.com/viscosity/download/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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