Search found 896 matches

Search found 896 matches Page 1 of 90
by Eric
Thu Sep 19, 2019 11:06 am
Forum: Viscosity Support (Windows Version)
Topic: Options error: unknown --redirect-gateway flag: ipv6
Replies: 2
Views: 18

Hi PappaNiklas, It looks like you're using OpenVPN 2.3 for some reason. Please open Viscosity Preferences, go to Advanced and check OpenVPN Version is set to Automatic or 2.4. If it is already set to Automatic, you may have a legacy command that Viscosity is dropping back to OpenVPN 2.3 for, if this...
by Eric
Tue Sep 17, 2019 11:50 pm
Forum: Viscosity Support (Windows Version)
Topic: Version 1.8: No VPN after PC standby
Replies: 2
Views: 18

Hi Gil,

Could you please post a complete copy of your log after this happens and we can take a look - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/

Regards,
Eric
by Eric
Tue Sep 17, 2019 11:20 pm
Forum: Viscosity Support (Windows Version)
Topic: when i turn off viscosity my internet is not working
Replies: 1
Views: 12

Hi fizkult, Could you please send us a copy of your log once disconnected - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/ Also, could you please send us a copy of your ipconfig. To get this, open Command Prompt, then type the following and press Enter: ipconfig -all Please note t...
by Eric
Tue Sep 17, 2019 11:18 pm
Forum: Viscosity Support (Windows Version)
Topic: Viscosity 1.8 DNS Problem
Replies: 3
Views: 30

Hi Tahir, Thank you very much for emailing that information. We have identified a bug that is preventing IPv6 DNS servers from being set in some conditions. We have released a new beta which should resolve this issue. Please try updating to the latest beta, we would highly appreciate any feedback if...
by Eric
Tue Sep 17, 2019 11:32 am
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect via WiFi
Replies: 1
Views: 14

Hi mhowells, The server is rejecting your attempt to connect citing incorrect username and password. If you're sure these details are correct, there could be a couple of things at play: - You could have a firewall rule on your WiFi connection blocking or altering the connection attempt - You could h...
by Eric
Mon Sep 16, 2019 7:00 pm
Forum: Viscosity Support (Windows Version)
Topic: Viscosity 1.8 DNS Problem
Replies: 3
Views: 30

Hi tahir,

Could you please post a copy of your log after connecting and we can see what is going on - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/

Regards,
Eric
by Eric
Mon Sep 09, 2019 8:53 am
Forum: Viscosity Support (Windows Version)
Topic: Internet disconnect every time a connect my vpn
Replies: 1
Views: 67

Hi dramauh, It sounds like you might have an IP clash when at work. The first thing to check is if this is the case, and then if anything is changing after a period of time. I'd recommend taking a copy of the following commands from Command Prompt after you initially connect and everything is workin...
by Eric
Wed Aug 28, 2019 1:06 pm
Forum: Viscosity Support (Windows Version)
Topic: Metro App unable connect to internet
Replies: 5
Views: 908

Thanks for the feedback, NanoG6, it's very much appreciated!
by Eric
Tue Aug 27, 2019 7:40 pm
Forum: Viscosity Support (Windows Version)
Topic: Metro App unable connect to internet
Replies: 5
Views: 908

Hi NanoG6, The latest beta should allow you to use Metro Apps without needing to make any changes to the adapter. To make sure the solution you've been using isn't causing any issues, I'd recommend removing the adapter via Device Manager, or uninstalling and reinstalling Viscosity, then trying to co...
by Eric
Tue Aug 27, 2019 6:01 pm
Forum: Viscosity Support (Windows Version)
Topic: Viscosity 1.8 Beta DNS Problem
Replies: 5
Views: 148

Thanks for letting us know! We'll continue to investigate the problem in the mean time.

Regards,
Eric
Search found 896 matches Page 1 of 90